Terms and condition-Right of withdrawal-Privacy Policy

We reserve the right to make changes to the content and appearance of the site, including the products and services we offer through it, without notifying you in advance of such changes. Even if all measures have been taken to prevent errors in the description of services or the presentation of products, this error may still lead to certain mistakes. For all this, Schubert & Franzke SRL cannot be held liable.

For the correctness of the editorial content of the external links or the information provided by them, the company Schubert & Franzke SRL is not responsible.

The contents of this site, graphics, texts, video or audio files, photos, software and databases, as well as any other materials posted on the site, are protected by copyright law and are the property of Schubert & Franzke SRL.

Schubert & Franzke SRL is ISO 9001: 2008 certified by Tuv Austria by registration number 20 100 82003209 and guarantees the conformity of the products offered for sale in compliance with Law 449/2003.


Information on the exercise of the right of withdrawal

You have the right to withdraw from this contract and return the products, without specifying the reasons, within 14 days.

The withdrawal and return period of the products expires after 14 days from the date on which you or a third party indicated by you (other than the carrier) enters into physical possession of the products.

In order to exercise your right of withdrawal, you must inform the company Schubert & Franzke SRL in writing by mail at Str. Plopilor, no. 83, Cluj-Napoca, Jud. Cluj, fax 0264.428.611 or e-mail office@schubert-franzke.ro regarding your decision to withdraw from the contract and return the products. In order to comply with the withdrawal deadline, it is sufficient to send the communication on the exercise of the right of withdrawal before the expiry of the withdrawal period.


Consequences of withdrawal

If you withdraw, Schubert & Franzke SRL will reimburse you for any amount received from you, including delivery costs, except for additional costs due to the fact that you have chosen a delivery method other than the cheapest standard delivery type offered. by Schubert & Franzke SRL, without undue delay and, in any case, no later than 14 days from the date on which you send the information regarding your decision to withdraw from this contract.

The amounts will be refunded to you using the same payment method as the one used for the initial transaction, unless you have expressly agreed to another refund method;

In any case, you will not be charged any fees as a result of such a refund. We may defer the refund until the date we receive the products back or until you have provided us with proof that you have returned the products, with the nearest date being valid.

Send the products to the address of the company Schubert & Franzke SRL, Str. Plopilor, no. 83, Cluj-Napoca, Jud. Cluj, without unjustified delays and, in any case, within a maximum of 14 days from the date on which you notified us of the withdrawal. The deadline is met if the products are returned before the expiration of the 14-day period.

In compliance with GEO 34 of 2014, you will have to bear the direct cost of returning the products.

For further information or questions regarding the return of the products, please contact us at the contact details displayed on the website www.schubert-franzke.com/ro.


Privacy Policy-Personal data

The company SCHUBERT & FRANZKE SRL with headquarters in Cluj-Napoca, str. Plopilor no. 83, Cluj County, represented by Josef Scheibenreif as administrator, is registered in the Register of evidence of personal data processing under number 32196.

In accordance with the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and Law no. 506/2004 on the processing of personal data and the protection of privacy in the electronic communications sector, the company Schubert & Franzke SRL undertakes to manage safely and only for the specified purposes, the personal data you provide us about you, a member of your family or another person.

The purpose of data collection is to inform customers about the status of orders, to process orders and deliver orders, as well as to answer questions / suggestions / notifications. Personal data obtained directly from you are processed exclusively in order to fulfill our obligations assumed in the business relationship with you (online commerce).

In compliance with the provisions of Regulation (EU) 2016/679, the company Schubert & Franzke SRL collects and processes the following categories of personal data: name and surname, delivery address, no. telephone number, e-mail address, data subject to appropriate, relevant and non-excessive processing in relation to the purpose of their collection. Also, when accessing the site, Schubert & Franzke SRL, anonymously collects the user’s access data: the name of the website accessed, the file, the date and time of access, the amount of data transferred, message about successful access, type browser and version, user operating system, reference URL (previously visited page), IP address.

Schubert & Franzke SRL collects and processes these types of data exclusively for the purpose of generating statistics for the improvement of the site and the products / services contained in the site. Also, Schubert & Franzke SRL reserves the right to subsequently verify these data if, based on concrete indications, there is a justified suspicion of illegal use of the site. The site uses cookies. Cookies are small files that allow the storage of specific information about the user’s access device (PC, phone, tablet, etc.).

On the one hand, they serve to facilitate the use of web pages and thus are useful to users (for example, in saving authentication data). On the other hand, they are used to record statistical data on the use of web pages. Users can decide on the use of cookies. Most browsers have an option that can completely restrict or prevent the saving of cookies. However, attention is drawn to the fact that the use and especially the comfort in use can be restricted without cookies.

The site uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files which will be saved on users’ computers and which allow an analysis of their use of the website. The IP address transmitted by your browser in Google Analytics will not be associated with other Google data.

Users can prevent cookies from being stored by a proper setting of your browser software; however, users are informed that, in this case, users may not be able to take full advantage of all the features of this website. Users may prevent the registration of data generated by the cookie and related to their use of the website (including your IP address) by Google, as well as the processing of such data by Google, by downloading and installing the available browser plugin at the following link: http://tools.google.com/dlpage/gaoptout.

Further information on Google’s use of the data, as well as the possibilities for setting and objecting, can be found on Google’s web pages: https://www.google.com/intl/en/policies/privacy/partners /, http://www.google.com/policies/technologies/ads, http://www.google.com/settings/ads and http://www.google.com/ads/preferences/.

By providing these data you express your express agreement to collect and process them for the purposes mentioned above.

According to the provisions of Regulation (EU) 2016/679, the company Schubert & Franzke SRL does not collect any special data (related to racial or ethnic origin, political, religious, philosophical or similar beliefs, trade union membership, data with personal character regarding the state of health or sexual life, as well as no data having a function of identification of general applicability such as the personal numerical code, the series and the number of the identity document). If any of the data you provide is incorrect or changes, please let us know as soon as possible.

To exercise these rights, you can address a written request, dated and signed to the company Schubert & Franzke SRL or the competent institutions in Romania.

The information collected and processed will not be disclosed only to the persons concerned and to the persons empowered by Schubert & Franzke SRL by Internal Decision no. 27 / 23.03.2021, which have strictly attributions of taking over and processing these data.

The guarantee accompanying the disclosure of the data to third parties is given by the consent of the data subject. The data collected and processed will not be subject to any data transfer abroad.

The personal data, collected by Schubert & Franzke SRL, will be processed according to the provisions of Regulation (EU) 2016/679, for the period necessary to take over and deliver online orders. These data will be stored, for archiving, for a period of 10 years, a period established by the tax legislation in force.

According to art. 12 of 1 of Law no. 506 of 2004, the company Schubert & Franzke SRL offers to the data subjects in the database information regarding the new products / services exclusively through the site, without the transmission of informative mails, faxes and sms.

If you want to receive information about products, services, events, etc. offered by Schubert & Franzke SRL, you can contact us by phone or e-mail. The requested information will be communicated to the e-mail address provided by you. In order to provide the requested information, Schubert & Franzke SRL collects the following types of data: e-mail address, IP address and date of registration of the request. The procedure set out in this document regarding personal data (such as processing agreement, right of modification and deletion, etc.) applies exactly to personal data processed in order to provide the requested information.


Legal notices also apply to the following online products and social media content:


Facebook – Schubert & Franzke SRL

CityApp and County App by Schubert & Franzke SRL