Terms and Conditions

We reserve the right to change the content and layout of the site, including the products and services we offer through it, without prior notice of such changes.

Even though this site has been carefully configured in such a way as to prevent mistakes in the description of the services or product presentation, errors might occur. Under these circumstances, the company, Schubert & Franzke, will not be held responsible.

Schubert & Franzke will not be held liable for the precision of the editorial content of external links or of the information provided by them.

The content of this site, graphics, text, video or audio files, photos, software and databases, as well as any other material posted on this website are protected by copyright and are the property of Schubert & Franzke SRL.

Schubert & Franzke SRL was awarded ISO 9001: 2008 certification by Tuv Austria under registration number 20 100 82003209 and it guarantees that the products offered for sale are in conformity with Law 449/2003.

Information regarding the exercise of the right of withdrawal

You have the right to withdraw from this contract and return the goods without giving a reason for up to 14 days.
The period of withdrawal and product return expires 14 days after the purchaser (you or a third party indicated by you) (other than the carrier) takes physical possession of the designated goods.
To exercise your right of withdrawal, you must inform Schubert & Franzke Ltd. in writing about your decision to withdraw from the contract and return the goods, by either post, to the following address: 83 Plopilor Street, Cluj-Napoca, Cluj County, fax 0264.428.611 or e-mail: office@schubert-franzke.ro.
To meet the deadline for withdrawal it is sufficient to send the report of this right of withdrawal before the withdrawal period expires.

Effects of withdrawal

If you withdraw, Schubert & Franzke Ltd. will give you a refund for any amount received from you, including the costs of delivery, except for the additional costs caused by choosing another type of delivery other than the least expensive type of standard delivery offered by Schubert & Franzke Ltd., without undue delay and, in any event, no later than 14 days after the date of the receipt of the written information about your decision to withdraw from this contract.
The amount will be refunded using the same payment method as that used for the initial transaction, unless you have expressly agreed upon another type of refund payment. In any of these situations, no fees will be charged as a result of such reimbursement.
Our company can withhold reimbursement until receiving the returned goods or until evidence of sending the goods back has been provided, whichever is earlier.
Send goods back to Schubert & Franzke Ltd. to the following address: 83 Plopilor Street, Cluj-Napoca, Cluj County, without undue delay and, in any event, not later than 14 days after the date of the written report regarding your withdrawal. The deadline is met if the products are returned before the expiration of the 14-day period.
In accordance with EO no. 34 of 2014, you have to bear the direct cost of returning goods.
For more details about returning goods, please check our contact information on www.schubert-franzke.com/en.

Privacy policy

The company, SCHUBERT & FRANZKE SRL, based in Cluj-Napoca, 83 Plopilor Street, Cluj County, represented by Josef Scheibenreif as the administrator, is registered in the Register for personal data processing under number 32196.

In accordance with the requirements of The General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and of Law no. 506/2004 on the processing of personal data and the protection of privacy in the electronic communications sector, Schubert & Franzke SRL undertakes to manage personal data you provide about yourself, a member of your family or another person safely and for the specified purposes only.

The purpose of data collection is to inform customers about order status, to process orders and to deliver orders, as well as to answer questions / suggestions / referrals.

Personal data obtained directly from you are processed solely to fulfill our assumed obligations in the trade relationship with you (on-line trade).

In compliance with the provisions of the General Data Protection Regulation (EU) 2016/679, Schubert & Franzke SRL collects and processes the following categories of personal data: first and last name, delivery address, telephone number, e-mail address, data that are subject to appropriate, pertinent and non-excessive processing in relation to the purpose of their collection.

By providing these data you express your explicit agreement for their collection and processing for the above mentioned purposes.

According to the provisions of the General Data Protection Regulation (EU) 2016/679, Schubert & Franzke SRL does not collect any special data (related to racial or ethnic origin, political, religious, philosophical or similar beliefs, membership in a trade union, personal data on health status or sex life, as well as data based on general applicability identification such as social security number, ID serial number and ID number).

If any of your data is incorrect or undergoing changes, please inform us as soon as possible.

Refusal to provide requested data makes it impossible to take orders / process questions and suggestions.

According to the General Data Protection Regulation (EU) 2016/679, any person has the right to access personal data and to be informed about the collection of personal data, the right to rectify data, the right not to be subject to an individual decision and the right to address to a judicial service. At the same time, any person has the right to oppose the processing of personal data concerning him / her and to request their deletion, the exercise of this right leading to the completion of data processing operations.

To exercise these rights, you may address a written, dated and signed application to Schubert & Franzke SRL or to the competent institutions in Romania.

The information collected and processed shall be disclosed only to the persons concerned and to the persons empowered by Schubert & Franzke SRL by the Internal Decision no. 6 of 25/05/2018, who have the strict attribution to collect and process these data.

The guarantee accompanying the disclosure of data to third parties is given by the consent of the data subject.

The data collected and processed will not be the subject of any data transfer abroad.

Personal data collected by Schubert & Franzke SRL will be processed in accordance with the provisions of the General Data Protection Regulation (EU) 2016/679, for the time required to take and deliver online orders.

These data will be stored for archiving for a period of 10 years, a period set by the applicable fiscal legislation.

According to Art. 12 (1) of Law no. 506 of 2004, Schubert & Franzke SRL offers the targeted individuals in the database information on new products / services exclusively through the website, without the transmission of emails, faxes and text messages.

If you want to receive information about products, services, events, etc. offered by Schubert & Franzke SRL, you can contact us by phone or email.